Fraud is a growing concern for businesses around the world, especially as global commerce expands. According to the most recent PwC Global Economic Crime and Fraud Survey, 51% of organizations have experienced fraud in the last two years. That’s the highest level reported in the entire 20 years PwC has run the survey.
Although selling globally can exponentially increase your revenue, it also opens your business up to more security threats. Criminals innovate to create new opportunities for fraud constantly, so you need to be on guard. With that in mind, let’s discuss the best fraud management solution for your global business.
What Is Fraud Management?
Fraud management is a security strategy in which a company identifies and prevents suspicious activity, often involving stolen payment information. The goal is to avoid fraudulent transactions, therefore protecting the business from chargeback fees and customers from identity theft.
Fraud management typically involves the following:
- Inspecting transaction activities
- Reviewing users and accounts
- Installing and maintaining security tools
- Learning about new, potentially helpful security measures
Why Is Fraud Management So Important in Global Commerce?
As global ecommerce grows, so does fraud. New advancements in financial technology present new opportunities for crime. For example, 37% of fraud costs came from the mobile channel in the U.S. in 2022 - that’s up from just 5% in 2020. Fraud attacks are occurring faster and more frequently, and with greater effectiveness.
According to the McKinsey Institute, common methods of fraud attacks include:
- Destructive malware
- Social engineering
- Fraud-as-a-service exploit kits
Ultimately, these methods lead to stolen payment credentials and identity theft. Then, fraudsters use this information to make purchases with companies just like yours, leading to expensive chargeback fees. Oftentimes, you also lose out on product and shipping costs.
How Fraud Can Affect Your Business
Fraud is expensive. In fact, data from the Federal Bureau of Investigation (FBI) and Federal Trade Commission (FTC) shows that fraud losses in the U.S. alone increased by 436% from 2017 to 2021. In the same time period, internet crime losses increased by 392%, with a total loss of $6.9 billion in 2021.
According to a report from LexisNexis Risk Solutions, fraud expenses are up 19.8%. Every $1 of fraud costs U.S. merchants $3.75. When fraud does occur, it can cost a business hundreds of thousands, if not millions of dollars.
Research from Medius shows that invoice fraud alone can cost the average middle-market business $280,000. Meanwhile, occupational fraud can cost a company $125,000 on average, according to a report from the Association of Certified Fraud Examiners (ACFE).
How Pay.com Helps Reduce Fraud
As a business owner, you have to be selective with how you spend your time and resources. Maintaining an effective fraud management solution can be quite complex, either for you or your employees. That’s why Pay.com includes advanced security measures that can protect your business and your customers from fraud.
Pay.com maintains Level 1 PCI DSS (Payment Card Industry Security Standard) compliance. Of all four levels of the PCI DSS, Level 1 includes the most advanced regulations, which are ideal for companies with the highest number of annual transactions and advanced security risks.
As part of our PCI DSS compliance, we:
- Maintain a completely compliant environment for online transactions
- Encrypt and tokenize credit card details during transmission and storage
- Complete quarterly scans of the payment system for security threats and provide comprehensive reporting
- Offer extensive support for security issues
On top of these measures, the Pay.com system also uses 3DS2 (3-Domain Secure 2.0). 3DS2 is an authentication protocol that adds a critical layer of protection to the online payment process.
3DS2 essentially scans each transaction for certain criteria that could indicate fraud, like location and transaction size. The major credit card companies regulate these criteria based on their data.
Here’s how it works: Each time a customer checks out with you, the Pay.com system transmits data elements to the customer’s bank, working to confirm their identity. If the bank confirms that it’s a legitimate shopper, the transaction goes through as normal. The customer gets a smooth, fast checkout experience.
If the bank flags the transaction as potentially fraudulent, the Pay.com system asks the customer to provide more input to confirm their identity. Although this is technically a security “challenge,” it’s still a relatively frictionless experience for the customer. They simply need to enter a code sent to their phone or sign into their banking app with a biometric.
Fraudsters with stolen card information can’t make it past this security step, which is also known as two-layer authentication, as they don’t have the customer’s phone or biometrics. 3DS2 ensures that you only sell to legitimate customers while providing minimal disruptions for real, paying customers.
Additional Benefits of Choosing Pay.com as Your Payment Service Provider
While Pay.com always puts security first, we also provide a robust payment solution that can boost the customer experience and ultimately increase revenue. It all starts with a custom solution. Your developers can integrate with the API to add hosted payment fields to your website. You maintain control, keeping shoppers within your own environment for a cohesive experience.
Pay.com also supports a wide variety of payment methods, including popular APMs (alternative payment methods) like PayPal, Apple Pay, and Google Pay. That means you can accept the payment methods your shoppers prefer, giving them the flexibility they want.
Aside from a fast, seamless checkout experience, Pay.com also provides numerous useful customer insights. From the user-friendly Pay Dashboard, you can retrieve and filter information about payment methods, KPIs, cash flow, revenue, refunds, and more.
What’s more, Pay.com’s solution is affordable - we want to help you earn more money, not cut into your bottom line. We use a transparent flat-rate, per-transaction pricing model. You only pay for successful transactions. Plus, you can track your fees from the Pay Dashboard, so you always know exactly where your business is at.
The Bottom Line
No matter what you sell, fraud management is a necessary part of doing business in today’s landscape. Businesses lose thousands, and even millions, of dollars every year to fraudulent activities. Whether fraud actors are using stolen credit card information or committing chargeback fraud, you must have security measures in place to protect your business.
Unfortunately, putting a security strategy in place can cost you quite a bit of time and money. Let Pay.com protect you from fraudulent activity with our advanced security measures. From Level 1 PCI DSS compliance to 3DS2, we stay on top of the latest tools so you don’t have to.
When you switch to Pay.com, your business and your customers get advanced protection. Create an account to get started right now.